Definition: Passenger(s) / You / Guest / client / Hirer" means the person/persons in whose name/on whose behalf booking or registration is made. Company/We/Us/IDEAL TOURS & TRAVELS" these terms can be used interchangeably. Independent contractor" means any hotelier/hotel owner, owner of any airlines or shipping company or Bus supplier or Railway or Ferry Boat/ Cruise/Coach owner/operator or any other person or organization who has been selected by the company to render services to the Passenger(s).
The purpose of the Agent is to buy travel services such as: book travel tickets (national or international), book hotel rooms, book institutions and resort services, excursions and transport services etc for the Hirer by charging fee which is mutually agreed between the parties.
At the time of booking the Hirer has read the complete detail of the tour / travel, itinerary, price inclusions, exclusions, terms and conditions etc. and any booking made through the Agent would deem that the Hirer has accepted in totality of the 'Terms and Conditions' contained herein.
Jurisdiction: All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there under shall be subjected to Nagpur jurisdiction only.
Scope of Activity: We are basically travel and holiday organizers only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches, etc. or any hotel or restaurant, other facility or services. We also do not own or control any Hotel, Restaurant, Transport or other facility or the services. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select but do not have any control in running them. Thus, we are not responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process. It is imperative that all the passengers shall abide by and strictly comply and observe all the terms and conditions laid down herein.
Payments: The payments shall become due as soon as the bill (inclusive of costs, fees and taxes) is presented to the Hirer and the hirer is obligated to make full payments within 7 days of the presentation of the bill. If guest/s fails to pay the final payment as per the instructions, we reserve the right to cancel the reservation. Upon failure to make full payments as per the issued bill, the company may charge the Hirer interest on outstanding amount as per ledger at the rate of 24% per annum. In the case of billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonored cheques, client will be liable to pay INR.500/- for every such dishonor. A cheque dishonored is an offence under the Negotiable Instruments Act and the Company reserves its right to take necessary legal action as may be advised.
At the discretion of the Agent a credit for a period of 30 days may be given to the guest / hirer which shall be subject to giving an undated cheque for the amount of credit sought by the hirer / guest in favor of Ideal Tours and Travels which shall be liable to be encashed by the agent 10 days after the presentation of the bill if the full payment of the bill is not made as per condition no 6 upon its presentation.
Creadit limit- We will provide services on credit upto INR 100000/- in a month . If the full credit limit is utilize before the monthly billing cycle get completed old balance need to be cleared first , if not cleared we will stop our services without prior intimation at our direction. To extend our services or not will be our sole discretion depending on the situation.
Cancellation for Package/Hotel booking: All bookings for airlines/hotel accommodation/ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are not released within the mentioned time frame. The letter must clearly mention the names of all passengers who want their bookings to be cancelled. The Computation of the period of notice of cancellation shall commence only from the time the written request reached the company at its sales office. If the guest desires to cancel the tour / travel ticket due to any reason, they shall make an application in writing to that effect, along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges AFTER DEDUCTION OF NON REFUNDABLE FEE as given below:
25% OF THE TOTAL AMOUNT FOR CANCELLATION 21 DAYS PRIOR TO DATE OF DEPARTURE.
50% OF THE TOTAL AMOUNT FOR CANCELLATION 15 DAYS PRIOR TO DATE OF DEPARTURE.
100% OF THE TOTAL AMOUNT FOR CANCELLATION OR NO SHOW 7 DAYS PRIOR TO DATE OF DEPARTURE.
The Company reserves the right to cancel any tour prior to its departure without assigning any reason. The tour price paid by the prospective guests shall be returned by the Company by 'A/C payee' cheque against receipt only, and no compensation and/or interest shall be paid in any case. Cancellation charges for any ticket / Air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if paid by the guest are NON-REFUNDABLE. Any refund payable will be returned to the guests after receipt of the refund from respective airlines/railways after deducting the processing charges.
Please note: In case of services provided by State Government, private resort, independent contractor services where full deposit is required to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized. Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to, during and after the tour / travel. Further for the purpose of this clause, Cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. Company reserves the right to cancel a tour departure without assigning any reason. Under such circumstances amount paid by you will be refunded forthwith after deducting the actual expenses incurred by us like, visa, travel insurance etc in INR only but no compensation is payable.
CANCELLATION FOR AIRLINES TICKETS- Services charges + Taxes and cancellation charges levied by airlines will be retained.
Refund: Refunds if any, for amendments and/or cancellations will be paid directly to the guests strictly by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be payable, for any unused portion of the tour, due to whatsoever reason. No refund will be made in cash.
Guest's signature on the booking form / payment of the registration amount or acknowledgement of the bill / ledger balance shall mean acceptance in totality of the 'Terms and Conditions' contained herein by the guest(s). In case of one or more, but not all guest(s) signing the 'Booking Form', it shall be deemed that the others have duly authorized the concerned signing guest/s.
Medically Unfit Guest: If any guest is suffering from any serious kind of a medical ailment, which may be a concern to some or all co-passengers traveling on group tour, then the company reserves full right to restrict that particular guest from traveling on group tour with IDEAL TOURS & TRAVELS, unless specifically permitted by certified Doctor, vide medical certificate provided by the respective guest to the company. In case of non-disclosure of his / her medically unfit status, then for the passenger shall have to travel by a separate transport at an additional cost to be paid immediately on tour solely by the guest.
The Company reserves the right at any time and for any reason:
To cancel the application of any of the prospective guest without assigning any reason after acceptance of the deposit, but prior to commencement of the tour. In the event of the Company terminating the contract, the Company may refund the deposit without payment of any interest;
To amend, alter, vary or withdraw any tour, holiday, excursion, flight routing or facility it has advertised or published or, to substitute a hotel or air/rail/bus journey or independent contractor of similar class for reasons which may be deemed fit and proper by the Company. The guest shall not be entitled to raise any dispute regarding the same;
To amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if cheque is dishonored.
If there is not enough guests for any particular tour and the Company decides to operate the tour with available participation below the stipulated number or if the passenger(s) are required to travel as 'Individual Travelers', the Company reserves the right to collect additional amount from the guests. Passenger(s) traveling as individual travelers in such cases will not be provided certain services including that of tour escorts, group activities, meals and the passenger(s) may travel with some amendments, such as seat in coach airport transfers which are at fixed times, etc
To vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure other than any person including the Employee/s and the Agent/s of the Company, having authority in writing.
Binding on passengers: In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such a tour or holiday has been booked, the guest(s) shall have to continue with the tour or holiday as amended or altered; and/or to accept any alternative tour or holiday, which the Company may offer. The guest(s) shall have no right to cancel any tour. In either case, the guest shall not be entitled to, or the Company shall not be liable to pay the guest(s) for any damages, additional expenses, consequential losses suffered by him or to pay any amount as refund.
Liability: The liability of the Company is restricted to the making of reservation in accordance with the guest(s) requirements. The liability of the Company will cease on the issue of a ticket, reservation and travel document to the guest. Company is not liable for any loss of person or property caused or damaged or suffered by the guest on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the guest or any other person traveling for any loss or expense incurred due to: Loss of Property or Life:
Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
Train/Flight delays, rescheduling/cancellation of train/flights, inter-connection occurring due to airline problem and/or any change in train/flight schedule or meals not being served; IDEAL TOURS & TRAVELS is also not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same.
Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever.
Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, heavy rush at sightseeing places, road traffic congestion etc; All the loss or expenses will have to be borne by the guest.
Arising in any way out of this contract in respect of any tour, holiday, excursion facility which exceeds the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever. If in the event of the guest(s) is booked on a particular train/airline on a particular date and due to certain reasons beyond the control of the Company the guest(s) is not allowed to board the train/flight, the guest(s) shall not hold the Company responsible for the same and no claim whatsoever can be made by the tour participant against the Company.
The Company shall not be responsible and/or liable for any damage or loss caused to the guest(s) due to reasons beyond the control of the Company.
The Company is not liable for any loss due to negligence or technical fault or any other reason whatsoever due to change amendment or cancellation by Airline
The Company shall not be responsible for any loss of baggage by the airline or by independent contractor or their agents, hotel staff, bus/coach or while traveling etc.
The Company shall not be responsible if any guests' baggage, cash, jewellery or any other valuable is lost due to theft or by any other reason whatsoever during the tour. Entire responsibility of taking care of their valuables shall lie on the guest(s).
Complaints or grievances: If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be faxed/couriered/mailed to the sales rep of the company at their own cost , to enable the Company to take up the matter with the independent contractor. Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof. It is hereby declared that the amenities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company. The Company reserves the unconditional right to refuse a booking/terminate a guest on tour in event of unreasonable behavior at any time. IDEAL TOURS & TRAVELS will not be responsible if any celebrity does not turn up on the tour due to the reasons beyond the control of the company.
Travelers who need special assistance: The Company will make reasonable attempt to accommodate the special needs of disabled travellers / senior citizen's if informed at the time of booking, but the Company is not responsible in the event of it being unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services are not equipped with wheel chair ramps. We regret that we cannot provide individual assistance to a passenger(s) for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travellers who need such assistance.
Travel Documents: It shall be solely the responsibility of the guest to hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with service provider and other statutory certificates, to enable him/her to travel on tour. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carrier will deny carriage if the name varies and the booking may be cancelled. Your passport must be valid for at least six months subsequent to the scheduled departure date of the tour with sufficient number of blank pages for visa purpose in case of international travel. It is the guest(s) responsibility to collect in time, the necessary travel documents or other documents from the booking office. Prior to travel it is the responsibility of the Guests to check the schedule departure time of the airline or rail. The coach drivers, mostly on international routes, are bound by specific Rules. Any sightseeing missed due to delay by any passenger is non-refundable. The Company solely reserves the right to publish the guests' photograph or group photograph taken during the tour. The distances, temperatures and pre/post tour accommodation prices given in the brochure are approximate and subject to change. Photographs of meals and sightseeing printed in this World Showcase are for reference only and may differ from the actual meals served/sights. The flight durations given on the map are approximate & does not include transit time.
Privacy of Information: We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company.
Each of these conditions shall be servable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.